Shipping Policy

Last updated: August 2026

Thank you for shopping with us! We want to make sure your order reaches you safely and on time. Please read the information below regarding our shipping process.

1. Order Processing

All orders are processed within 3-5 business days after your order has been placed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or new product launches, processing times may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Delivery Times

Estimated delivery times begin once your order has been dispatched:

• UK: 3-5 business days
• Europe: 3–7 business days
• International: 5–14 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to postal services, customs, weather, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.

From time to time, we may offer free shipping promotions. Any applicable offer will be clearly displayed at checkout or on our website.

4. Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

5. Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and your order is returned to us, additional shipping charges may apply to resend the order.

Once an order has been dispatched, we may not be able to change the delivery address.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

If your tracking information shows that your parcel has been delivered but you have not received it, please first check with household members, neighbours, and your local delivery service. If you still cannot locate your parcel, contact us and we will do our best to assist.

7. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged items.

For parcels that appear to have been lost in transit, we may need to contact the shipping carrier to investigate before a replacement or refund can be considered.

8. International Orders and Customs

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

9. Returns

Shipping costs for returns are handled in accordance with our Returns & Refunds Policy.

Please review our Returns & Refunds Policy before sending an item back.

10. Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: wayustudio.uk@gmail.com
Business Name: wayu studio

We’re always happy to help.