Returns & Refunds Policy

Last updated: August 2026

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the policy below.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

• Be unworn and unused
• Be in their original condition
• Have all original tags attached
• Be returned in the original packaging where possible
• Not have any stains, makeup, perfume, pet hair, or other signs of wear

We reserve the right to refuse returns that do not meet these requirements.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Underwear or intimate apparel
• Swimwear if the hygiene seal has been removed
• Earrings or other hygiene-sensitive accessories
• Personalised or customised items
• Gift cards
• Items marked as final sale

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at wayustudio.uk@gmail.com within 14 days of receiving your order.

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item if there is a fault or damage

We will provide you with instructions on how to return your item.

Please do not send items back without contacting us first, as we may be unable to process an unauthorised return.

4. Return Shipping

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a tracked delivery service, as we cannot be responsible for items lost while being returned to us.

If you receive an incorrect, damaged, or faulty item, please contact us before returning it. We will work with you to resolve the issue.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timeframe may vary depending on your bank or payment provider.

6. Partial Refunds

In some circumstances, only a partial refund may be issued if an item is returned with signs of use, damage, missing tags, or other conditions that reduce its value.

7. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at wayustudio.uk@gmail.com

Please include your order number and clear photographs of the issue.

Depending on the circumstances, we may offer a replacement, repair, or full refund.

8. Exchanges

We [do/do not] offer exchanges.

If exchanges are not available, you can return your eligible item for a refund and place a new order for the desired size or colour.

9. Sale and Clearance Items

Items purchased during a sale or marked as final sale may be non-refundable unless the item is faulty or you have other rights under applicable consumer law.

Any exclusions will be clearly stated on the product page or at checkout.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but it has not appeared in your account, please first check with your bank or payment provider.

If you still have not received your refund after the stated processing period, please contact us at wayustudio.uk@gmail.com

11. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Where applicable, your statutory rights remain unaffected by this policy.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: wayustudio.uk@gmail.com
Business Name: wayu studio

We’re happy to help with any questions regarding your order.